Refund Policy

Effective Date: August 25, 2026
Last Updated: August 25, 2026

Thank you for shopping with Doctor Ditto Fragrance.

Doctor Ditto Fragrance is an online retailer based in Bradenton, Florida, USA, offering fragrance and personal/home-care products including:

• Perfumes
• Candles
• Hand Sprays
• Room Sprays
• Lotions
• Diffusers

We want you to have a positive shopping experience. This Refund, Return & Cancellation Policy explains when orders may be canceled, returned, exchanged, or refunded.

By placing an order through our website, you agree to the terms of this policy, subject to any rights you may have under applicable law.

1. Order Cancellation

We understand that you may occasionally need to cancel an order.

Cancellation Before Shipment

You may request cancellation of your order before the order has been shipped.

To request a cancellation, contact us as soon as possible with:

• Your order number
• Name used to place the order
• Email address associated with the order
• Reason for cancellation, if applicable

We will make reasonable efforts to accommodate cancellation requests received before shipment.

If the cancellation is approved, the amount paid for the canceled order will be refunded to the original payment method.

Cancellation After Shipment

Once an order has been shipped, we may not be able to cancel it.

If the order has already shipped, you may need to receive the package and follow the applicable return procedure described below.

2. Return Eligibility

Because our products include fragrance and personal-care items, certain return restrictions apply for hygiene, safety, and product-quality reasons.

Unless otherwise stated, an item may be eligible for return when:

• The return request is made within 14 days of delivery.
• The product is unused and unopened.
• The product remains in its original packaging.
• The product is in resalable condition.
• All original accessories, packaging, labels, and inserts are included.
• Proof of purchase is provided.

We reserve the right to refuse a return if the product does not meet the requirements of this policy, subject to applicable law.

3. Fragrance and Personal-Care Products

For health, hygiene, safety, and product-quality reasons, we generally do not accept returns of opened or used personal-care and fragrance products.

This may include:

• Perfumes
• Lotions
• Hand Sprays
• Room Sprays
• Other products intended for direct personal or household use

If a product has been opened, used, sprayed, applied, tested, or otherwise altered after delivery, it may not qualify for a return.

This restriction does not apply where a product is defective, damaged, incorrectly supplied, or where applicable law provides a consumer with a non-waivable remedy.

4. Candles and Diffusers

Candles and diffusers may be returned only when they meet the applicable return requirements.

Generally, they must be:

• Unused
• Unopened
• In original packaging
• In resalable condition
• Accompanied by proof of purchase

Used candles, burned candles, opened fragrance oils, or used diffusers may not be eligible for return unless the product is defective or otherwise covered by applicable law.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Order number
• Description of the damage
• Photographs of the product
• Photographs of the shipping box and packaging
• Any other information reasonably requested by our customer-service team

Do not discard the damaged product or packaging until we have completed our review, unless instructed otherwise.

Depending on the circumstances, we may offer:

• Replacement
• Store credit
• Refund
• Another appropriate resolution

The resolution will depend on the nature of the damage, product availability, and applicable law.

6. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your shipment, please contact us promptly.

We may request your:

• Order number
• Shipping information
• Photographs of the received products
• Packing slip
• Other information necessary to investigate the issue

If we determine that an incorrect item was shipped, we may provide a replacement, return instructions, store credit, or refund as appropriate.

7. Defective Products

If you believe a product is defective, contact us as soon as possible after discovering the issue.

Examples may include:

• Damaged packaging affecting the product
• Product leakage
• Defective dispenser or spray mechanism
• Broken container
• Product that does not function as intended
• Other manufacturing or product defects

We may request photographs, videos, batch information, product details, or other information to assess the issue.

If a product is determined to be defective, we may provide a replacement, refund, store credit, or other appropriate remedy, subject to applicable law.

8. Change of Mind

We understand that customers may occasionally change their minds about a purchase.

Unused and unopened products may be eligible for return within the applicable return period.

However, simply changing your mind about:

• A fragrance preference
• Fragrance strength
• Fragrance notes
• Product scent
• Product appearance
• Product size

does not make an opened or used product eligible for return.

For fragrance products, individual preferences and perceptions of scent vary from person to person.

9. Products That Cannot Generally Be Returned

For hygiene, safety, and product-quality reasons, the following may generally be non-returnable once opened or used:

• Opened perfumes
• Used perfumes
• Opened lotions
• Used lotions
• Used hand sprays
• Used room sprays
• Opened fragrance products
• Used diffusers
• Burned or used candles
• Products damaged after delivery through customer misuse
• Products without required original packaging where the packaging is necessary for resale

This list does not limit any rights or remedies that cannot legally be excluded.

10. Return Shipping

For returns due to a change of mind or customer preference, the customer may be responsible for return shipping costs.

For products that are:

• Defective
• Damaged upon arrival
• Incorrectly shipped
• Missing from an order

Doctor Ditto Fragrance may provide return instructions or otherwise cover reasonable return shipping costs where appropriate.

Return shipping arrangements will be communicated to the customer after the return request has been reviewed.

11. How to Request a Return

To request a return, contact Doctor Ditto Fragrance with:

Subject: Return Request – [Order Number]

Please provide:

• Full name
• Order number
• Email address
• Product name
• Reason for return
• Photographs, if applicable
• Any other information requested by our customer-service team

Do not send products back without receiving return instructions when such instructions are required.

Unauthorized returns may experience processing delays.

12. Return Inspection

Returned products may be inspected after receipt.

We will determine whether the product meets the requirements of this policy.

A return may be rejected if:

• The product has been used.
• The product has been opened when an unopened product is required.
• The product is damaged due to customer misuse.
• The product is missing required packaging.
• The return is outside the applicable return period.
• The product does not match the original order.
• There is evidence of fraudulent activity.

Any decision will be subject to applicable consumer-protection laws.

13. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit-card company, payment processor, or other financial institution.

Doctor Ditto Fragrance is not responsible for delays caused by a customer’s bank or payment provider after the refund has been successfully processed by us.

14. Refund Amount

For an approved return due to customer preference or change of mind, the refund will generally cover the eligible product purchase price.

Original shipping charges may not be refundable where permitted by applicable law and the terms disclosed at checkout.

For defective, damaged, or incorrectly supplied products, we will evaluate the appropriate refund or replacement on a case-by-case basis.

We will not charge a restocking fee unless such fee is clearly disclosed before purchase and permitted by applicable law.

15. Partial Refunds

A partial refund may be considered where:

• Only part of an order is eligible for refund.
• A product is partially affected by a verified issue.
• An applicable promotion affects the refund calculation.
• Another circumstance reasonably warrants a partial refund.

Any partial refund will be communicated to the customer where appropriate.

16. Exchanges

We may offer exchanges for eligible products depending on product availability.

For hygiene and safety reasons, opened or used fragrance and personal-care products generally cannot be exchanged unless the product is defective, damaged, incorrectly supplied, or another remedy is required by applicable law.

If an exchange is unavailable, we may offer an alternative remedy such as a refund or store credit where appropriate.

17. Store Credit

In certain circumstances, Doctor Ditto Fragrance may offer store credit instead of a refund.

Store credit may be issued when:

• The customer requests store credit.
• A replacement product is unavailable.
• A promotional offer specifically provides store credit.
• Another appropriate business resolution is agreed upon.

Any applicable terms, expiration date, or restrictions will be communicated when store credit is issued.

18. Final Sale Items

Certain products or promotional items may be identified as Final Sale at the time of purchase.

Final Sale products may not be eligible for return or refund except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.

Any Final Sale restriction will be disclosed before or during the purchase process.

19. Sale and Promotional Items

Products purchased during a sale, discount, promotion, or special offer remain subject to this Refund, Return & Cancellation Policy unless the applicable promotion states different terms.

Promotional discounts may affect the amount refunded.

20. Gift Orders

If a product was purchased as a gift, the original purchaser may be required to initiate the return or refund.

Where permitted, Doctor Ditto Fragrance may provide store credit to the gift recipient instead of refunding the original purchaser.

21. Shipping Delays and Cancellations

We make reasonable efforts to ship orders within the timeframe communicated during checkout.

Shipping may occasionally be delayed because of:

• Carrier delays
• Severe weather
• Natural disasters
• Holidays
• Address issues
• Inventory issues
• Transportation disruptions
• Other circumstances beyond our reasonable control

For online sales, Florida law may provide consumer protections concerning shipment timing. Florida’s Attorney General explains that where an online/mail-order seller cannot ship within the stated timeframe, applicable law may require the seller to provide the consumer with options concerning the delay or cancellation and refund.

If we cannot fulfill an order within the applicable promised or legally required timeframe, we will provide appropriate options or remedies as required by applicable law.

22. Lost or Stolen Packages

Once an order is shipped, delivery is generally handled by the selected shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please contact us and the shipping carrier promptly.

We may investigate the matter and may request additional information before determining whether a replacement or refund is appropriate.

Doctor Ditto Fragrance cannot guarantee replacement or refund for packages confirmed as delivered but subsequently lost or stolen, except where required by applicable law or where we determine that another remedy is appropriate.

23. Address Changes

Customers are responsible for providing a correct shipping address at checkout.

If you need to change your shipping address, contact us immediately.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

Additional shipping charges may apply where an address correction or reshipment is necessary.

24. Fraudulent or Unauthorized Transactions

Doctor Ditto Fragrance reserves the right to cancel orders that appear to involve:

• Fraud
• Unauthorized payment
• Suspicious activity
• Incorrect payment information
• Abuse of promotional codes
• Repeated fraudulent return activity
• Other unlawful activity

If an order is canceled for security reasons after payment has been collected, an appropriate refund will generally be issued to the original payment method, subject to applicable law.

25. Customer Responsibility for Product Use

Customers are responsible for using products according to the product label, packaging, warnings, and instructions.

This includes proper handling, storage, application, and use of:

• Perfumes
• Candles
• Hand Sprays
• Room Sprays
• Lotions
• Diffusers

Products should not be used for purposes other than their intended purpose.

If you experience irritation or an adverse reaction to a product, discontinue use and seek appropriate professional advice when necessary.

26. Policy Changes

Doctor Ditto Fragrance may update this Refund, Return & Cancellation Policy from time to time.

Updates may be made because of:

• Changes in our products
• Changes in our business operations
• Changes in payment or shipping procedures
• Changes in applicable laws
• Changes in our return practices

The updated policy will be posted on this page with a revised Last Updated date.

The policy applicable to an order will generally be the policy disclosed at the time of purchase, subject to applicable law.

27. Florida Consumer Protection

Doctor Ditto Fragrance is located in Florida and seeks to operate its online store in accordance with applicable Florida and federal consumer-protection requirements.

Florida law addresses retail refund-policy disclosures, including circumstances involving retailers that do not offer refunds or exchanges.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived or restricted.

28. Contact Us

For questions regarding cancellations, returns, exchanges, or refunds, please contact:

Doctor Ditto Fragrance
Location: Bradenton, Florida, USA

Email:

Website: Doctor Ditto Fragrance

When contacting us about an order, please include your order number so that we can assist you more efficiently.